Frequently Asked Questions (FAQ)

1. Is the website trustworthy?

Yes! Our website uses SSL security, which encrypts all transactions to protect your personal data.

We also partner with Shopify Partness, the largest online payment platform in Brazil. This means that we do not have access to your payment details, such as credit card numbers, making your purchase 100% secure.

If you have any questions, feel free to contact us at bsboutiqueshopping@hotmail.com.

2. Why does it take 15 to 20 days for products to arrive?

We work with international suppliers (USA, Europe, and Asia) to bring you the best prices on the market.

When you place an order, we forward it to our suppliers, who ship the product directly to your address.

3. Do all purchases include a tracking number?

Yes! We only work with trusted suppliers who provide tracking numbers for your security and peace of mind.

4. When will I receive my tracking number?

Your tracking number will be sent to your email within 3 business days after the order is processed.

If you have not received it within 5 business days, please contact us at bsboutiqueshopping@hotmail.com with your order number (e.g., #4321), and we will provide an update within 24 hours.

5. My tracking number is not showing any updates. What should I do?

This is normal! There may be a delay in tracking updates while the package is in transit between countries.

Once your order reaches your country, tracking updates will be more frequent. Rest assured, your package is on its way!

6. Are there any additional fees I need to pay?

No! The price you see at checkout is the final price, with no hidden fees.

BS BOUTIQUE SHOPPING covers any possible customs or postal fees. If you are charged any unexpected fees, contact us at bsboutiqueshopping@hotmail.com, and we will handle it within 24 hours.