Refund Policy

At BS BOUTIQUE SHOPPING, customer satisfaction is our priority. While we strive to offer high-quality products and great service, we understand that refunds may sometimes be necessary. Our refund policy follows the guidelines of the Consumer Protection Code (CDC).

1. Right to Cancel (Return Policy)

According to Article 49 of the CDC, you have the right to cancel your purchase within 7 (seven) calendar days from the date of receipt. To qualify for a refund:

  • The product must be in perfect condition, unused, and in its original packaging.

2. How to Request a Refund

Send an email to bsboutiqueshopping@hotmail.com within 7 (seven) calendar days, including:

  • Order number;
  • Reason for the request;
  • Photos of the product (if applicable).
    Our team will provide instructions for returning the item.

3. Refund Conditions

  • The product must be returned in its original packaging, unused, and with all accessories, manuals, and invoice.
  • Once received, we will inspect the product to confirm its condition before processing the refund.

4. Refund Processing Time

  • Credit Card: The refund will be requested from the card issuer and may take up to two billing cycles to appear.
  • Bank Transfer/PIX: Refunds will be processed within 10 (ten) business days after return approval.

5. Defective Products

If your product is defective, you have 30 (thirty) calendar days from the receipt date to request a replacement or refund.

  • Contact our support team for analysis.
  • If the defect is confirmed, we will process the refund or replacement at no extra cost.

6. Exceptions

  • Custom or made-to-order products are non-refundable, except in cases of defects or personalization errors.

7. Return Shipping Costs

  • Change of Mind: The customer is responsible for return shipping costs.
  • Defective or Incorrect Product: BS BOUTIQUE SHOPPING will cover all return shipping costs.

8. Contact

For any questions or refund requests, email us at bsboutiqueshopping@hotmail.com. We will respond within 24 hours.

Thank you for choosing BS BOUTIQUE SHOPPING!